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| | Online security is an important aspect of any virtual transaction. This section is designed to introduce you to the various measures taken by Desjardins to ensure the security of your transactions, as well as to equip you with the knowledge necessary to protect yourself.
If you suspect a questionable transaction online or if you suspect a fraudulent e-mail, please contact us.
Please note: you will never be asked for your social insurance number, folio or other personal information. | | |
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| | PHISHING | | | Among the tactics used to carry out fraud over the Internet, phishing is one of the most popular. Phishing is the practice of sending fraudulent e-mail asking the persons who receive them, under various pretexts, to update their banking or personal information by clicking a link directing them to a phony Web site. Pirates then collect the information provided and use it to make fraudulent transactions. To fight this growing problem, Desjardins has implemented 24-hour active surveillance to ensure a quick reaction if fraudulent e-mail is detected.You must be extremely careful, because the scam artists use the same colours and logos of legitimate sites to make the e-mails look real. To differentiate a phishing e-mail from a legitimate one, pay specific attention to the content of the message, instead of the attached security features.Here are some characteristics of fraudulent e-mails:- The e-mails urge you to act quickly under the pretext that:
- You are a finalist or winner of an official Desjardins contest (e.g.: "Desjardins pays your taxes!" contest).
- Your account may have been subject to unauthorized access (e.g.: a time and IP address may even be provided).
- You must update your personal information or your account will be frozen or deleted.
- Your account was used for fraud and you will be held accountable.
- You must sign up for a Desjardins online security feature (e.g.: AccèsD Safe).
- A simple accounting error has been made and corrected (in this case, you are not asked to do anything except click on a link to a phony Web site).
- The e-mails contain a hyperlink leading to a phony AccèsD site.
- The e-mails are often signed with the name or the logo of a security division.
- Some of the e-mails contain attached files.
Desjardins does not solicit members for personal and confidential information by e-mail. If you receive an e-mail like this, do not answer. If you have responded or believe to have responded to such an e-mail, change your AccèsD password immediately and contact us. If you would like more information concerning the different types of fraud, please click here. | | |
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| | PERSONAL INFORMATION | | | In addition, to ensure your safety, online Desjardins enforces many rules to protect your personal information:- We do not divulge any information about our members without their consent.
- Desjardins employees are not authorized to ask for your password or PIN.
- Never disclose any personal information over the phone, including debit card numbers, birthdates and social insurance numbers, except during the usual authentication procedure when members contact us.
- Desjardins does not solicit members for personal and confidential information by e-mail or otherwise.
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| | LINKS | | | Test your web security knowledge and behaviour here. To learn more about online safety, please click here. | | |
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